A seminar on “People first: practical tools for improving the quality of public services” was held at the branch of the Academy of Public Administration under the President of the Republic of Kazakhstan in Kostanay region.

The speaker was Abeldinov Yerlan Slyambekovich, Professor of the Department of Business and Management at Kostanay Socio-Technical University named after Academician Zulkharnai Aldamzhar. Civil servants of Kostanay region participated in the seminar. The focus is on the individual, their needs and expectations from public service.

Special attention was paid to practical approaches to improving the quality of public services, developing customer orientation, effective interaction with the public and improving management processes.

The main idea of the seminar is that a high—quality public service is not just the implementation of administrative procedures, but a real concern for the needs of citizens.

The participation of teachers of the Department of Business and Management in such events helps to strengthen the interaction of science, education and public service.